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Playbook · Set up missed-call text-back

Win back the jobs you lose to missed calls

Every caller you can't answer gets a text within seconds, and the conversation keeps going until someone books.

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You're on a job. The phone rings. You can't pick up. That caller doesn't leave a voicemail. They call the next company on Google, and that company gets the job.

Do the math: if you miss five calls a week and half of them were real jobs, that's ten or more lost jobs a month.

Missed-call text-back sends every one of those callers a text within seconds. Many reply right away. Here's how to set it up in about 30 minutes.

What you'll have

  • An automatic text to every missed caller
  • The reply lands in your inbox and on the mobile app
  • An alert so someone follows up the same day

Have these ready

  • Your business number set up in LeadDragon (ported or forwarding)
  • Approved texting registration, see the texting playbook

Do it yourself · Beginner · About 30 minutes

Here's exactly how.

  1. 1

    Make sure calls ring through LeadDragon

    Your published number needs to be a LeadDragon number, or forward to one, so the system knows when a call is missed.

  2. 2

    Start from the missed-call workflow

    In Automation, open the missed-call text-back workflow in your account, or create one with a trigger for missed or unanswered inbound calls.

  3. 3

    Write the text

    Short, human and specific: "Sorry we missed you! This is Mike at Ridgeline. What can we help with?" Name and business in the first line.

  4. 4

    Notify your team

    Add an internal notification so whoever is on call sees the missed call and the reply on the mobile app.

  5. 5

    Skip known contacts if you want

    Add a condition to skip current customers or after-hours calls if AI Voice is answering those.

  6. 6

    Test it

    Call your number from a cell phone and let it ring out. You should get the text within a minute.

Tips from our team

  • Ask an open question. "What can we help with?" gets more replies than "Call us back."
  • Pair it with AI Voice for after hours so nobody hits voicemail at night.
  • Look at missed calls weekly. They tell you when you need more coverage.

Stuck on a step? Bring it to weekly office hours or ask in 24/7 live chat. That's what they're for.

Do it yourself, or hand it off.

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Funnels, websites, automations, texting, AI chat and AI Voice. Book a call, tell us what you need, and we'll scope it with you.

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