Google My Business (GMB) is a powerful tool for reaching customers. It can be integrated with your system, to increase your ability to conveniently communicate with your leads or customers. When someone Googles a category of business, most businesses that pop up have the buttons to call, save, get directions, or access the website. You can make your business stand out more, and reach additional leads, by adding the chat/message option.
This will allow you to conveniently reach leads through SMS communications, completely integrated with the system. Follow these steps to learn how:
Part 1: Enable Google My Business Messaging
Step 1: Integrate your Google My Business page.
Step 2: Configuring your GMB Settings
Step 3: Accessing your GMB Communications
Part 2: Setting Up Communication Notifications
Once you’ve integrated your system with Google My Business (GMB), you may want to set up notifications when someone messages you through the platform. Follow these simple steps to create a trigger to be notified when you get a new GMB message.
NOTE: This article is for creating triggers after you’ve integrated with GMB. Check out our article “How to Enable Google My Business Messaging” for the tutorial on how to get the integration setup.
Step 1: Setting up the Trigger
Step 2: Viewing your GMB Messages
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