Inbound calls can be forwarded to a cell phone but they cannot be answered in the desktop application. You can only make outbound calls from the app.
Inbound Call Routing is the process that happens if a prospect calls back the phone number from a text message or the phone call that they received from your CRM outbound number or a number they found on your website, funnel, etc. When a campaign sends out text messages or calls the outbound phone number is the phone number that you set up in the Settings → Phone.
Option 1: Company Phone.
Option 2: If you did assign a Call Forwarding Number but the lead is not assigned to a specific user, the call will be forwarded to the set Call Forwarding Number.
Option 3: User Phone.
If the lead is assigned to a user via a user assigned campaign, the call will be forwarded to the User Phone.
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